Privacy Policy

At VALNARDI, protecting your personal information is a priority. This policy explains what information we collect, why, and how it is protected, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Last updated: July 1, 2026

1. Privacy Officer

VALNARDI has designated a Privacy Officer responsible for ensuring compliance with this policy.

Contact: Mélanie Valiquette — confidentiel@valnardi.com

For any question, complaint, or request regarding your personal information, you may contact this person at any time.

2. Information We Collect

We may collect the following information when you browse our site, create an account, make a purchase, or subscribe to our communications:

• Name, email address, mailing address, phone number
• Payment information (securely processed by our payment provider — we do not store full card numbers)
• Purchase history and product preferences
• Browsing data (via cookies, IP address, device type)
• Information voluntarily provided (e.g., skin preferences, contact form, participation in the Valnardi loyalty program)

3. Purposes of Collection

Your information is used solely for the following purposes:

• Processing your orders and ensuring delivery
• Managing your customer account and the Valnardi loyalty program
• Sending marketing communications (only with your explicit consent)
• Improving our products, website, and your customer experience
• Responding to customer service inquiries
• Complying with our legal and tax obligations

4. Consent

We obtain your explicit consent before collecting, using, or disclosing your personal information, particularly for:

• Newsletter subscription
• Loyalty program participation
• Use of tracking cookies for advertising purposes

You may withdraw your consent at any time by unsubscribing (link in every email) or by contacting us at the address above.

5. Sharing Your Information

We never sell your personal information. We may share it only with:

• Our service providers (Shopify platform, ConceptionWeb, carriers) strictly to the extent necessary to perform their services, under confidentiality agreements
• Competent authorities where required by law

Transfers outside Quebec: Some of our service providers (e.g., Shopify) may store data outside Quebec. We ensure these providers offer protection equivalent to that required by Law 25, including a privacy impact assessment where required.

6. Retention of Information

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law (e.g., tax obligations). After that period, your information is securely destroyed or anonymized.

7. Your Rights

In accordance with Law 25, you have the right to:

• Access your personal information held by VALNARDI
• Correct any inaccurate, incomplete, or outdated information
• Withdraw consent to the collection or use of your information
• Request deletion of your information, subject to our legal retention obligations
• Request portability of your information in a structured, commonly used technological format

To exercise these rights, contact our Privacy Officer. We will respond within 30 days.

8. Security of Information

We implement reasonable administrative, technical, and physical security measures to protect your information against loss, theft, unauthorized access, disclosure, copying, or modification.

9. Privacy Incident

In the event of a privacy incident presenting a serious risk of harm, VALNARDI commits to:

• Notify the Commission d'accès à l'information (CAI) du Québec
• Notify affected individuals as soon as possible
• Document the incident in accordance with Law 25 requirements

10. Cookies

Our site uses cookies to improve your browsing experience, analyze traffic, and personalize advertising content. You can manage your cookie preferences through your browser settings.

11. Changes to This Policy

This policy may be updated periodically. The last update date appears at the top of the page. We encourage you to review it regularly.

12. Contact Us

For any question regarding this policy or your personal information:

VALNARDI
6300 avenue Auteuil, Suite 505-158, Brossard, Quebec, Canada, J4Z 3P2
confidentiel@valnardi.com